2022-07-12

2021 Puerto Rico A Case Is Hard To Get

From Spring 2021, the sea freight rose sharply. More crazily, there was no space even with high freight. In Sept. 2021, the products to San Juan had been finished for about 2 months but still stayed in our warehouse. The order was based on FOB Qingdao, but the customer’s agent couldn’t get the space whether in Qingdao or in Shanghai. The customer and we were incomparably anxious. In this situation, we discussed with all the agents in Qingdao for the shipping space. At last, we succeeded in getting 2X20’GP. And finally, we beared 20% freight to help the customer. The customer said to us: Over the last 15 years, we and Maxwill(Navigate) were business partners and friends. From now on, we will be brothers sharing weal and woe. For another customer from Uruguay, we met the same shipping problem, too. […]
2022-07-12

2021 Australian Chains Using the Rolling Shutter Door

Chains are one of our main products, we exported them for many years all over the world. All the customers were satisfied to them. But to our surprise, we receive a complaint from one of our customers in Australia. The customer said the chains get stuck in the process of using the rolling shutter door, causing the equipment to stop automatically. So the chains were required twist/rotation should not be greater than 90°over 4M length. If not, the chain will cause the equipment to be stopped automatically. We hold a meeting immediately. Knowing the special usage from the customer, we reopened the mould, add the adjustment process. We sent another shipment to the customer, then finally get the approval. This time, the chains are no problem and can smoothly through the rolling shutter door.
2022-07-12

2005 Canada Packing Carton Problem

As the request of the customer V, we improve the package as follows: 1. Change to the color carton, with the products photo, such as shackle, chain, loadbinder and wire rope clips and hooks and so on. 2. Stick the labels with the product’s detail to show the name, size, packing number and so on. Such as 19QLH0030, US type Eye Hoist Hook, AS, 2 Ton 40pcs. 3. The most import is it shows the customer’s logo, and it looks perfect and high-class. But the results surprised us, we received the complaint from the customer, they are angry for the new package, since the color boxes were damaged in transit, and the labels are dim and fall off.  Investigates the reason, we found the carton are too thin to bear the weight, and the label ink is easily blurred. To correct the […]