From Spring 2021, the sea freight rose sharply. More crazily, there was no space even with high freight. In Sept. 2021, the products to San Juan had been finished for about 2 months but still stayed in our warehouse. The order was based on FOB Qingdao, but the customer’s agent couldn’t get the space whether in Qingdao or in Shanghai. The customer and we were incomparably anxious. In this situation, we discussed with all the agents in Qingdao for the shipping space. At last, we succeeded in getting 2X20’GP. And finally, we beared 20% freight to help the customer. The customer said to us: Over the last 15 years, we and Maxwill(Navigate) were business partners and friends. From now on, we will be brothers sharing weal and woe. For another customer from Uruguay, we met the same shipping problem, too. […]

Chains are one of our main products, we exported them for many years all over the world. All the customers were satisfied to them. But to our surprise, we receive a complaint from one of our customers in Australia. The customer said the chains get stuck in the process of using the rolling shutter door, causing the equipment to stop automatically. So the chains were required twist/rotation should not be greater than 90°over 4M length. If not, the chain will cause the equipment to be stopped automatically. We hold a meeting immediately. Knowing the special usage from the customer, we reopened the mould, add the adjustment process. We sent another shipment to the customer, then finally get the approval. This time, the chains are no problem and can smoothly through the rolling shutter door.